Terms & Conditions

Shop with Confidence

Your purchase is secure when you purchase through the Rock n Roll Resort online store. If for unforeseeable reasons you cannot make it to the event after you have purchased your room, you may be eligible for a full or partial refund.

Refund Policy

Day tickets are non-refundable!

• If you cancel your order within 48 hours after placing the order, your order will be fully refunded minus a $35 service fee. (does not include 48 hours before showtime)

• If you cancel your order after the initial 48 hours and within 2 weeks after placing your order, your order is 75% refundable.

• If you cancel your order more than 2 weeks after placing your order, your order is 50% refundable.

• If you cancel your order less than 48 hours before the scheduled event, your order is 25% refundable and will not be refunded until the closure of the event.

• Every transaction is considered an order, including deposits.

• Unused deposits are non-refundable if not claimed by the event date.

Primary Reservation/Name Change

• As an alternative to cancelling your order, please consider reselling your room package to someone.  The reservation change has a $30 administrative fee, that either you or the new party can complete. With a reservation change you’ll save, they’ll save, and you’ll be making someone’s day in the end.

Click here for the reservation change form.

Ticket Holder Agreement

Your entrance to the event represents a revocable license and is subject to the following terms and conditions. Management reserves the right to revoke the license, refuse entry, or eject anyone who fails to comply with the rules of the venue, the laws of the State of New York, or the conditions hereof. NO weapons, unauthorized vendors, or illegal substances are permitted into the venue. Ticket holders voluntarily assume all risks incidental to the event. Ticket holders consent to the use of his or her image or likeness in connection with any live or recorded transmission or reproduction of the event. Minors under the age of 16 must be accompanied by a parent or guardian. Times, Artists & Programs subject to change.